Last updated: 28 August 2025 (supersedes October 2024 version)
Provider: Research iGaming (“Research iGaming”, “we”, “us”, “our”)
Contact: info@researchigaming.com
These Terms govern (a) your use of our website and online services (the “Website”) and (b) your registration for and participation in any training, courses, webinars, workshops, or on-demand learning we offer (collectively, the “Training”), including free Training. By using the Website or registering for Training, you agree to these Terms.
If there is any conflict between sections, Training-specific terms prevail for Training matters; otherwise the general Website terms apply.
1) Acceptance of Terms
By accessing the Website and/or registering for Training, you confirm that you accept and will comply with these Terms. If you do not agree, do not use the Website or register for Training.
2) Changes to Terms
We may update these Terms at any time without prior notice. The “Last updated” date shows the latest version. Continued use of the Website or Training after changes constitutes acceptance.
3) Eligibility
You must be at least 18 years old and able to enter a binding agreement. You are responsible for ensuring your participation complies with your employer’s policies and any applicable laws/regulations (including gambling, consumer, and data-protection laws).
4) Intellectual Property
All content on the Website and in the Training (text, images, videos, slides, assessments, logos, trademarks, software, and recordings) is owned by us or our licensors and protected by law.
- You receive a limited, non-exclusive, non-transferable licence to use Training materials for your personal, non-commercial learning only.
- You must not copy, share, publish, record, resell, adapt, or distribute any materials without our prior written consent.
- Do not use our name, logo, or marks in a way that suggests endorsement without permission.
5) Acceptable Use of the Website
- You agree not to:
- Violate any applicable law;
- Interfere with the Website or its servers (including introducing malware or scraping without consent);
- Send unauthorised advertising, spam, or solicitations;
- Attempt unauthorised access to any part of the Website, accounts, or networks.
6) Accounts & Security
Some areas may require an account. You must provide accurate information and keep credentials confidential. You are responsible for activities under your account and must notify us of unauthorised use.
7) Courses & Content; No Guarantee of Outcomes
Training is provided for educational purposes only. We do not guarantee employment, accreditation by any regulator, or specific outcomes.
8) Training Terms (live & on-demand)
8.1 Registration & Access
- One registration equals one seat; access details (links, passwords) are personal and must not be shared.
- We may deliver Training via third-party platforms (e.g., webinar tools or an LMS). You must meet technical requirements and comply with those platforms’ terms.
8.2 Fees, Pricing & Refunds
- Paid Training: Fees (and any taxes) are due at purchase. Pricing may change at any time before purchase. Refunds follow the policy shown at checkout and/or your order confirmation.
- Free Training: See Section 9 for specific terms.
8.3 Changes, Rescheduling & Cancellations
We may modify content, change trainers, reschedule, or cancel Training for operational or regulatory reasons. If a paid session is cancelled and you cannot attend the rescheduled date, your sole remedy is a refund of the fee paid. “No-show” or failure to complete modules within the stated window may forfeit your seat, fee, or certificate eligibility.
8.4 Certification (if applicable)
Certificates (of completion or participation) may be issued at our discretion upon meeting stated criteria (e.g., module completion, an assessment pass mark, identity and email verification). Certificates do not constitute a professional licence or legal qualification. We may refuse, revoke, or correct certificates in cases of error or misconduct.
8.5 Conduct & Safe Learning Environment
Professional, respectful behaviour is required. Harassment, discrimination, abusive language, illegal or unethical activity (including promoting illegal gambling) is prohibited. We reserve the right to remove participants who breach the standards without refund.
8.6 Recording, Photography & Testimonials
We may record live sessions for quality assurance, audit purposes, or on-demand access. By attending, you consent to being recorded. If you prefer not to appear, keep the camera/microphone off and avoid using your real name. If you provide feedback/testimonials, you grant us a licence to use them (reasonable, non-misleading use).
8.7 Assessment Integrity
We may use timed quizzes, randomised question banks, plagiarism checks, or proctoring. Impersonation, collusion, or unauthorised aids may result in removal without refund and certificate revocation.
8.8 Accessibility
If you require reasonable adjustments, please contact info@researchigaming.com before the session. We will make reasonable efforts to assist.
9) Additional Terms for Free Training
- No fee; limited capacity. Seats are limited and allocated at our discretion. Free Training has no cash value and may not be resold or exchanged.
- Fair use. We may limit the number of free seats per person or per organisation to ensure fair access for others.
- Changes & withdrawal. We may modify, pause, or withdraw free offerings at any time.
- Eligibility & prerequisites. We may require basic profile information, role verification (e.g., crew vs. guest), or completion of prerequisite modules.
- Certificates. If certificates are offered, criteria are the same as paid Training unless stated otherwise.
- No refunds. As there is no fee, refunds do not apply.
- No inducement. Free Training is educational and must not be treated as an inducement to gamble or to breach any licence conditions.
- Use of data. Registration and attendance data for free sessions may be used to manage capacity, issue certificates, and improve the programme per our Privacy Notice.
10) Third-Party Links & Platforms
The Website and Training may link to or use third-party services we do not control. We are not responsible for their content, availability, or practices. Your use of those services is at your own risk.
11) Data Protection & Privacy (global)
11.1 Scope & applicability. We process personal data in line with our Privacy Notice and the applicable privacy laws in your region, including (by way of example):
- EU/UK: GDPR (EU) and UK GDPR.
- Africa: POPIA (South Africa), Kenya DPA 2019, Nigeria NDPR, Mauritius DPA, and similar laws where applicable.
- United States: applicable US state privacy laws (e.g., California CCPA/CPRA, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA) where these apply to our activities.
- Canada: PIPEDA (and any applicable provincial statutes).
- Latin America: Brazil LGPD and other local laws, where applicable.
- Asia–Pacific: Singapore PDPA, Malaysia PDPA, Thailand PDPA, Philippines DPA, India DPDP Act 2023, Indonesia PDP Law, China PIPL (if and where applicable to our services), Australia Privacy Act 1988, New Zealand Privacy Act 2020.
- Middle East: UAE Federal PDPL (and, where relevant, DIFC and ADGM DP laws), Qatar PDPL, Saudi PDPL (where applicable).
11.2 What we collect & why. We collect only what is necessary to operate the Website and deliver Training (e.g., name, contact details, role/organisation, course progress, assessment results, certificate status, support interactions). We use this to: register attendees, deliver live/on-demand sessions, issue certificates, manage capacity for free and paid Training, maintain security, comply with the law, and improve our programmes.
11.3 Legal bases. Where GDPR/UK GDPR applies, we rely on one or more of: performance of a contract (training delivery), legitimate interests (programme improvement, fraud/security), consent (where required, e.g., certain marketing), and/or legal obligation. In other regions, we use the equivalent lawful grounds provided by local law.
11.4 Processors & third-party tools. We use trusted service providers (e.g., webinar/LMS platforms, email, and analytics) under contracts that restrict processing to our instructions and require appropriate security.
11.5 International transfers. Where data is transferred across borders, we implement appropriate safeguards (e.g., EU/UK Standard Contractual Clauses, UK IDTA/Addendum, or other mechanisms permitted by local law). Additional assessments and measures are applied where required.
11.6 Your rights. You may have rights to access, correct, delete, restrict or object to processing, withdraw consent (where processing is based on consent), obtain a copy/portability of your data, and lodge a complaint with your local data-protection authority. The exact rights and how to exercise them depend on your jurisdiction’s law.
11.7 Marketing choices. You can opt out of non-essential marketing at any time (e.g., unsubscribe links in emails). We will still send essential service messages (e.g., access links, assessment reminders, certificate notices).
11.8 Retention. We retain data only as long as necessary for the purposes above, including audit, certification verification, legal, tax, and compliance requirements, after which we securely delete or anonymise it.
11.9 Security. We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss.
11.10 Children. Our Website and Training are for adults (18+). We do not knowingly collect data from children.
11.11 Contact (privacy). To exercise your rights or ask questions about privacy or cross-border transfers, contact info@researchigaming.com. We will respond per the timelines required by the law that applies to you.
12) Disclaimers
The Website and Training are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties (express or implied), including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. Training is not legal, compliance, financial, or HR advice; you remain responsible for your decisions and for complying with your organisation’s policies and applicable law (including flag-state and shipboard rules for cruise roles).
13) Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive losses; loss of profit, business, goodwill, or data; or outages and issues outside our reasonable control (including platform failures or connectivity).
Our total aggregate liability arising from the Website and/or Training is limited to the amount you paid for the Training (if any). For free Training or Website use without purchase, our aggregate liability is £0 / €0 / R0. Nothing in these Terms excludes liability that cannot be excluded by law (e.g., fraud, death or personal injury caused by negligence).
14) Indemnity
You agree to indemnify and hold harmless Research iGaming and its personnel from claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your misuse of the Website/Training, breach of these Terms, or violation of third-party rights.
15) Compliance & Sanctions
You warrant you are not subject to sanctions that prohibit your participation. You must not use the Website/Training to promote or facilitate illegal activity or unlicensed gambling.
16) Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control (e.g., internet/provider outages, epidemics, strikes, war, extreme weather, changes in law).
17) Termination & Suspension
We may suspend or terminate access to the Website and/or Training (including removing participants) for breach of these Terms or where required by law or policy. Provisions that by nature should survive (e.g., IP, disclaimers, limitations, indemnity) do survive termination.
18) Governing law & jurisdiction (global)
18.1 Default rule (all users). These Terms are governed by the laws of the Republic of South Africa. Subject to the consumer carve-outs below, the courts of Durban, South Africa, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, the Website, or the Training.
18.2 Consumers — mandatory protections & local forums. If you are a consumer domiciled in a country or region with mandatory consumer-protection laws (including the EU/EEA, UK, United States, Canada, Australia, New Zealand, Brazil, India, Singapore, Malaysia, Thailand, Philippines, Indonesia, China, UAE, and other jurisdictions with non-waivable consumer rights), those laws continue to apply to you to the extent required, and you may bring proceedings in your local courts where such rights mandate or permit this.
18.3 Business users (B2B). If you register or participate on behalf of a business (or otherwise act in a non-consumer capacity), you agree to the exclusive jurisdiction of the Durban, South Africa courts and South African law under clause 18.1.
18.4 No waiver of statutory rights. Nothing in these Terms limits or excludes any non-waivable rights you have under applicable law (e.g., EU/UK consumer protections, US state consumer statutes, Canada provincial laws, Australia Consumer Law, Brazil CDC, India CPA 2019, Singapore CPFTA, etc.).
18.5 Language & interpretation. These Terms are drafted in English. Translations (if any) are for convenience only; the English version prevails where permitted by law.
19) Contact
Questions, support, or data queries: info@researchigaming.com